Reference

sloki88 Legal: what governs your account and data

Every account on sloki88 operates under a clear set of terms that define how your data is stored, how your wallet activity is recorded, and what rights you…

Terms of UsePrivacy PolicyCookie NoticeAccount RulesData Rights
sloki88 sloki88 Legal: what governs your account and data
LEGAL SUPPORT PATHS

Reach us with any policy or account question

If a term in our policy is unclear, or if you need to action a data request, our support team handles these directly.

Live Chat Available around the clock via the chat icon in your account dashboard; agents can…
Email Support Send policy or data queries to our dedicated address; we aim to respond within…
Account Help Centre The help centre inside your account menu covers common terms questions, cookie settings and…
HOW WE HANDLE YOUR DATA

Data handling, cookies and account security on sloki88

We keep your account and personal data secure through a combination of encryption at rest, strict access controls within our operations team, and session-based authentication that requires phone verification before any account…

Encryption at Rest

All personal account data and wallet records are encrypted on our servers; no payment rail data — including QRIS and DANA — is stored in plain text at any point in our system.

Phone Verification Gate

Any change to your registered email, phone number or withdrawal address triggers a fresh phone verification step; no account modification goes through without it, reducing the risk of unauthorised changes.

Cookie Controls

Non-essential cookies — analytics and preference categories — can be switched off from the cookie panel in our site footer; strictly necessary cookies required for login and wallet sessions cannot be disabled.

Data Retention Schedule

Transaction records are held for the period Indonesian financial regulations require; once that window closes, records are deleted or anonymised and are no longer accessible to our operations team.

Data Request Contact

To request a copy of your data, ask for corrections or submit an erasure request, write to our privacy contact address listed in the policy document or open a request through live chat.

Account Closure Process

When you close your account, identity verification documents are held for the legally required minimum retention period and then permanently removed from our active database with no further processing.

Frequently asked legal and policy questions

Common questions from people reading through the sloki88 legal documents before or after opening an account.

Access to our platform and account opening depends on local law in your region. We apply eligibility checks at registration so that access is only granted where local law permits.

We record the transaction amount, timestamp, wallet reference and account ID for every DANA and QRIS deposit. This data is encrypted, retained as required by Indonesian financial regulations, and is never sold to third parties.

Open a data access request through live chat or email our privacy contact address. We process requests within two business days and deliver your data in a standard readable format.

Yes. Submit an erasure request through the help centre or via email. We will delete or anonymise your data after verifying your identity and satisfying any minimum legal retention obligations tied to your transaction history.

We use strictly necessary cookies for login and wallet sessions, plus optional analytics and preference cookies. You can manage the optional categories from the cookie panel in our site footer at any time.

Raise the dispute through live chat first; our team will escalate it to our compliance contact if needed. For formal written disputes, email the address in the terms document and we will respond within two business days.

We update our terms when our practices change. Active account holders receive an email notification before any material change takes effect, giving you time to review the updated document before it applies to your account.